URGENT UPDATE: A new EY survey reveals that 64% of 15,000 global employees report feeling busier than ever at work, with significant implications for workplace dynamics. The survey highlights a widespread sentiment that workloads have surged over the past year, raising concerns about employee well-being and productivity.
As organizations increasingly integrate AI tools, 88% of respondents indicate they are using AI at work. However, the survey shows that most are relying on AI for basic tasks like document summarization and search functions, rather than leveraging its full potential. This limited use may contribute to a growing sense of pressure and anxiety among workers.
Kim Billeter, EY’s global people consulting leader, stated, “Our research doesn’t show that AI is actually increasing workloads,” but noted that fears surrounding AI—such as skill erosion and inadequate training—are heightening performance pressures. “That mix of pressure, uncertainty, and fear of falling behind has left many feeling stretched thin,” she added.
This survey, part of EY’s Work Reimagined Survey published in early November 2025, indicates that economic pressures are fostering a “do more with less” mindset. Employees are expected to juggle more responsibilities without additional support, further complicating their roles as companies transition to skill-based models.
Billeter emphasized that the perception of increased workloads could be accurate, highlighting the challenges of adapting to new technologies while maintaining existing responsibilities. “Role complexity is growing, requiring continuous learning alongside current duties,” she noted.
Amidst this backdrop, the phenomenon known as the “productivity paradox” looms large. Despite the fact that a vast majority of workers are using AI, the survey reveals that only 5% qualify as advanced AI users capable of harnessing its true power. This disconnect suggests that organizations are missing out on up to 40% of potential AI productivity gains.
As frustrations mount over the influx of AI-generated content—often referred to as “workslop”—employees are left to sift through low-quality outputs that clutter their workflows. This has exacerbated feelings of overwhelm and decreased overall productivity.
To address these challenges, Billeter urges companies to focus on the human side of AI adoption. “Gaining an AI advantage is inextricably connected to the talent foundation,” she explained. EY advocates for a comprehensive approach, termed the “Talent Advantage,” which includes AI adoption excellence, continuous learning, talent health, organizational culture, and effective reward structures.
“Simply investing in technology is not enough,” Billeter concluded. “The AI era demands that we build strong human foundations alongside advanced technology to unlock meaningful transformation in the workforce.”
As organizations navigate these evolving dynamics, the urgency to adapt and support employees is greater than ever. Workers and employers alike must confront these pressures head-on to foster a healthier, more productive workplace.
Stay tuned for more updates as this story develops.
