A new survey conducted by ChatOn examines Americans' habits and preferences for using AI chatbots.
A recent survey by ChatOn highlights the growing integration of AI chatbots into daily American life, revealing that 39% of users verify AI-generated information through Google or other sources. Conducted in Miami and released on November 24, 2025, the study explored how Americans engage with AI technology, their proficiency levels, and their concerns regarding accuracy and privacy.
The survey indicates a significant reliance on AI chatbots, with 74% of respondents using them primarily to seek answers or information. Other common applications include writing and editing messages (65%) and brainstorming ideas (54%). In terms of usage frequency, 22% of Americans utilize chatbots multiple times per day, while 14% engage at least once daily. A considerable 36% use them a few times per week, and 16% do so a few times per month.
When assessing their proficiency with AI tools, 49% of respondents rated themselves as intermediate. 24% considered themselves advanced, while only 3% identified as experts. Additionally, 20% of users described themselves as casual, and 4% as beginners. Many respondents are eager to enhance their skills, with 46% experimenting with different prompts, 27% seeking advice from peers, and 21% watching online tutorials, including YouTube.
Despite the growing familiarity with AI, privacy concerns persist. Over half of the respondents (54%) avoid sharing sensitive personal information, while 42% refrain from uploading confidential files. In addition, 36% avoid discussing workplace-related data. The survey also identified a phenomenon known as “AI hallucinations,” where users report encountering irrelevant responses or outdated information. Specifically, 39% experience irrelevant answers, 36% face outdated content, 33% notice contradictions, and 19% report encountering fabricated sources.
Dmitry Khritankov, Product Director at ChatOn, commented on the findings, stating, “While most users rate their AI proficiency as intermediate or higher, their strong interest in improving their skills shows that familiarity doesn’t equal mastery.” He emphasized the opportunity for developers to enhance the understanding, accessibility, and safety of AI technologies.
The complete results of the survey can be accessed at chaton.ai. The ChatOn app, which has surpassed 90 million downloads, was developed by AIBY, a company dedicated to advancing AI technology. As AI continues to evolve, understanding user habits and concerns will be crucial for its future development.
