The City of Mentor experienced a significant cyberattack that led to the precautionary decision to take its hosted servers offline. This measure aims to safeguard sensitive data while the city assesses the situation.
While the city has confirmed that its emergency services remain unaffected, including 911 service and non-emergency dispatch, the Mentor Police Department and Mentor Municipal Court’s phone lines were initially disrupted. These lines are scheduled to be operational again by October 27, 2023.
The city has stated there is currently no evidence that private information has been compromised. Officials are actively working to restore the city’s integrated systems to full functionality. Although phone services were impacted at the onset of the attack, officials report that all general lines have since been restored.
Communication Channels and Service Updates
Despite the cyberattack, the City of Mentor is committed to maintaining uninterrupted services. However, residents may experience some delays in accessing specific data as the restoration process continues. The city has advised residents that certain online services might not be readily available during this time.
Residents seeking assistance are encouraged to reach out through the main contact numbers for the respective city departments or via email. A city representative will be available to provide direct assistance or connect individuals with the appropriate personnel.
The city has pledged to keep the public informed of any updates regarding service disruptions as the situation evolves. In a statement, officials emphasized their dedication to ensuring the safety and privacy of residents’ information throughout this incident.
As the investigation into the cyberattack continues, the City of Mentor is taking proactive steps to enhance its cybersecurity measures, aiming to prevent future incidents. The community is urged to remain vigilant and report any suspicious activities related to city services.
For ongoing updates and further information, residents are advised to monitor the city’s official communication channels.
