CUSTOMER WORLD 2025
transcosmos has been honored as one of the Top Digital Services Benchmarking Companies of the Year at the prestigious 2025 Golden Headset Awards, which took place on October 21, 2025, in Beijing. This recognition highlights the company’s commitment to enhancing customer experience (CX) through innovative AI-powered solutions, marking a significant achievement in its ongoing efforts to optimize client operations and reduce costs.
The Golden Headset Awards, now in its 21st year, is an esteemed event organized by the Customer Care & Management World (CCMW), which evaluates companies based on rigorous performance indicators. These standards include the Capability Maturity Model (CC-CMM) and the Digital Operations Capability Maturity Model (DO-CMM). The evaluation process involved expert nominations and extensive data analysis, ensuring that only the best companies were recognized for their operational excellence in digital services.
As transcosmos received the award, it was noted for its advanced digital intelligence solutions that significantly enhance contact center operations. The company’s offerings include transCxLink, an omnichannel contact center platform; transpeech, a speech-to-text solution; and trans-AI Chat, an AI-driven chatbot. These tools are integrated within the company’s AI Contact Center (AICC), enabling businesses to streamline operations and ultimately improve service quality and customer satisfaction.
The theme of the CCMW 2025 Annual Conference was “Harmony between Warmth and Intelligence—Re-inventing Customer Value in the Age of Digital Intelligence.” During the event, Joseph Wong, Vice President of the Global Sales Division at transcosmos, participated in a panel discussion focused on the positioning of BPO service providers in cross-border business. Wong emphasized the company’s extensive reach across 100% of Asian markets and its competitive advantages in supporting clients in both the U.S. and European markets.
Wong also discussed the critical importance for Chinese companies to possess a deep understanding of local market characteristics, including cultural nuances, regulatory environments, and data security measures when expanding internationally. His insights resonated with many attendees, providing valuable guidance for navigating global markets.
With over 60 years of experience in the business process outsourcing (BPO) industry, transcosmos tailors its globalization services to meet the unique demands of different countries and regions. The company has established a strong presence in China, having launched its offshore services in 1995 and subsequently opening its first call center in Shanghai in 2006. Today, transcosmos operates in 25 cities across China, offering a range of services from contact centers to digital marketing.
As a digital transformation partner, transcosmos continues to lead advancements in the digital services sector with its innovative solutions and global delivery network. The company is committed to enhancing its clients’ competitive strengths by integrating superior technology with skilled personnel to drive operational excellence and support business growth on a global scale.
In a rapidly evolving digital landscape, transcosmos aims to be the “Global Digital Transformation Partner” for clients, facilitating their transformation through cutting-edge technology and responsiveness to changing business environments.
