URGENT UPDATE: Verizon Wireless is experiencing a significant outage affecting over 180,152 users across the United States as of January 14, 2024. Customers are reporting widespread issues with both voice and data services, causing frustration among users who rely on reliable connectivity.
Reports indicate that users from major locations including Alabama, New York, Georgia, and Pennsylvania are most affected. Many are unable to access their accounts online, compounding the issue as attempts to log in to the provider’s website are also failing.
In an official statement released on X, Verizon acknowledged the problems:
“We are aware of an issue impacting wireless voice and data services for some customers. Our engineers are engaged and are working to identify and solve the issue quickly. We understand how important reliable connectivity is and apologize for the inconvenience.”
At the peak of the outage, 62% of users reported issues with mobile phone service, while 34% indicated they had no signal, and 4% faced problems with mobile internet connectivity. As of 12:45 p.m., reports on Downdetector have shown a decrease to 112,657 outage notifications nationwide, suggesting some progress in resolving the issues.
Customers looking for support are advised to call (800) 922-0204. However, early attempts to reach technical support have been met with difficulties, including automated messages indicating that calls could not go through at this time.
As Verizon engineers continue to work on restoring services, many users are left without critical communication capabilities. This outage underscores the essential nature of mobile connectivity in daily life, impacting not only personal communications but also business operations and emergency services.
Stay tuned for further updates as this situation develops.
