A special needs teacher, Michael Bene, is fighting to clear his name after becoming a victim of identity fraud linked to a fraudulent universal credit claim. The incident has left him responsible for repaying £763, an advance that he never requested or received. Despite providing evidence of his whereabouts during the time the fraudulent claim was made, the Department for Work and Pensions (DWP) has thus far refused to acknowledge the fraud.
Bene, 51, from Birmingham, first learned about the identity theft in October 2024 when he noticed an unexpected deduction on his wage slip. He discovered that three claims had been filed in his name over a six-week period in 2023, with successful claims made in West Surrey, Birmingham, and Crewe. The situation has caused him immense stress, as he has dedicated dozens of hours to proving his innocence while also making repayments on the fraudulent claim.
At the time of the face-to-face verification interview in Cheshire, Bene was in the Scottish Highlands. He has provided documentation to confirm his presence there, as well as a letter from his school verifying that he was working during the time the fraudulent claim was made. “This has turned my life into hell on earth,” Bene stated, expressing his frustration at the DWP’s lack of response.
Despite his attempts to resolve the matter, including sending over 80 emails and making more than 150 phone calls, Bene continues to face obstacles. Agents frequently refuse to assist him due to security questions established by the fraudster, which he cannot answer. “It’s just like going around in circles,” he said, highlighting the absurdity of his situation.
In a letter sent to his MP, Shabana Mahmood, the DWP claimed that funds had been deposited into a bank account in Bene’s name. They asserted that he attended the verification meeting with his passport and other identification documents, which he insists is false. He has filed 15 formal complaints with the DWP and has reached out to the information commissioner for further assistance.
Bene has been advised that he must take his case to a tribunal to clear his name, but he must continue making repayments even while the case is under appeal. “I really can’t put into words the effect it’s had on my life,” he said, sharing that he has experienced profound emotional distress throughout this ordeal.
The DWP has responded to the situation, acknowledging they are aware of Bene’s case. A spokesperson stated, “We have robust processes to detect fraudulent claims using a hijacked identity and support for anyone who thinks that they may have been a victim of identity fraud.” They encouraged anyone who receives a debt recovery letter related to a fraudulent claim to contact them at 0800 916 0647.
As Bene continues his fight for justice, he remains hopeful that the system will ultimately recognize the truth and restore his good name.
